This couldn’t have come at a worse time for both Robinhood traders and the Robinhood platform, as the market is reeling from volatility due to the panic surrounding the Covid-19 outbreak and its potential impact on global markets. We use cookies to ensure that we give you the best experience on our website. But first, let’s get to how you can contact Robinhood in the case you have a question or issue. Do your own research and/or consult a financial professional before investing your money. All investments involve risk, including the possible loss of principal. report. I spent about 2.5 hours completing the process, trying to provide an outside the box , unique response to their "shortcoming" prompt. I have a problem with Robinhood Please help immediately!! Nearly 2,000 users of stock trading and investment app Robinhood are the latest victims of a steady string of financially motivated cyber-attacks. In fact, if you call the Robinhood customer service phone line, you will encounter a pre-recorded message redirecting you to other channels such as the app or email to submit your response. Robinhood is pathetic, but that’s what you should expect from a service geared to know-nothings who think the know it all. (Updates with cyber-security expert comment in … Robinhood Support: How to Contact Robinhood If You Have a Problem. 4,259 talking about this. 72% Upvoted. It’s hard to give Robinhood Support a solid grade based on definitive data. I have debit card that has been compromised and luck I was able to lock the card. I have debit card that has been compromised and luck I was able to lock the card. We are not licensed financial professionals. What a joke. Can’t place sell orders and when I do I can’t cancel them until they go through but my buying power is no where to be found. Robinhood isn’t satisfactory for everyone, I wish you luck in resolving your issue! I have been working at Robinhood full-time for less than a year. ... and verticality. Account being marked as a Pattern Day Trader (PDT). What Stocks Does Robinhood Support? Robinhood Financial LLC is a member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). You can only deposit money from accounts in your name. Trash. I legally still have those shares so what happened to them? BroStocks is a financial entertainment and education web site. BBC to expand educational shows in response to UK Covid lockdown ... American Airlines will no longer allow emotional support animals on flights ... after being given enough time. “My Dad’s Account is hacked,” Simon wrote to Robinhood customer support. ... long email response. I have to contact Robinhood customer service and the response time was over 1 week! No phone numbers for customers. Robinhood is democratizing finance for all. You’re in the right place for further information. Since we originally wrote this article earlier this year the question that comes up more than any other from our readers is: Why doesn’t Robinhood offer live phone support? Securities trading is offered to self-directed customers by Robinhood Financial. (Updates with cyber-security expert comment in … All transfers above the set limit will be credited after 4 to 5 business days. Ability to fund a Robinhood account through PayPal. This is a fraud and a hack emergency. We’ll cover other common topics that might require assistance from Robinhood Customer Support below. Email. Around the same time, Robinhood reported user figures comparable to its competitors, at around 3 million. Robinhood's customer support is notoriously bad. Time spent searching for something to watch on Netflix: 2,000 hours/day. 8 days ago. So I’m locked out of my account. After more than two weeks of emails seeking help from Robinhood, a customer support representative called him on Thursday, he said. Almost 2,000 Robinhood Markets accounts were compromised in a recent hacking attack that siphoned off customer funds, a sign that the attacks were more widespread than was previously known. Robinhood, in all fairness, has done a great job with user experience, but from a practicality standpoint, it still fails to offer the speed necessary to be a day trader. Via email, Robinhood provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions. I am leaving Robinhood for a company that respects customer service and responds to more than a dozen attempts to communicate. However, I have 1 outstanding tickets since the rollout of instant began that I yet to get a reply to. Mine sat around for a solid month. ... it hasn’t done nearly enough to support its users once they are an active community member. ... #Robinhood. All information on this site and in the following post should not be construed as investment advice or a specific recommendation. Besides the hours of use, they’re server fails frequently and support is terrible. If I have having simple Bank Statement Issues; then there is NO WAY I’d do business with a platform and you cannot get anyone’s help. October 30, 2020 – HR Leadership. The real question is: how good is Robinhood at resolving issues? After you send your email message, you will receive an acknowledgment stating that your message was received and to expect a reply within 1-3 days. ... it hasn’t done nearly enough to support its users once they are an active community member. All investments involve risk and loss of capital. The above was just a selection from the past week. Robinhood Crypto, LLC provides crypto currency trading. Gangti Zhu, a Maryland retiree, says he put almost his entire life savings into a Robinhood Markets account this year, only to lose about $300,000 in a hack. After all, they are holding on to your money so should prioritize customer care. They replied the next day at 7AM. 1061471 Jan 13, 14:43 PST *Update* We updated this article to reflect feedback from a Robinhood Financial representative on why the company still refuses to offer live phone support to its customers below. This is just one example of a potential problem you might encounter with the Robinhood mobile app or on desktop at Robinhood.com, particularly when markets are under stress. App not working properly during high volume trading times. They should be shut down. Anyway, Robinhood support sucks. Offer phone support with a real live human during market hours, at least for Robinhood Gold users. No phone numbers for customers. Though the response time is longer than what is expected from a brokerage. Dog sh**. Robinhood Financial is a member of the Financial Industry Regulatory Authority (FINRA). Phone-calling is the best until they adopt live chat, if they ever plan to. whereas Ally Invest has 24/7 customer service (online chat, phone, and email) Robinhood focuses on its investment platform, whereas Ally Invest has a full range of integrated banking services If you continue to have issues, contact Robinhood directly here: https://robinhood.com/contact. What are the Pros and Cons of Using Robinhood? Gangti Zhu, a Maryland retiree, says he put almost his entire life savings into a Robinhood Markets account this year, only to lose about $300,000 in a hack. When your positions are up, they are highlighted in green, and when they are down you see red. I also spent time working on the backend towards the end of the summer, as I wanted to expose myself to as much of the stack as possible while I was still an intern. Waiting for a response. AMATEUR HOUR. There is currently no way to interact with a Robinhood customer service representative on the phone. I also spent time working on the backend towards the end of the summer, as I wanted to expose myself to as much of the stack as possible while I was still an intern. I feel bad for the others that have more pressing concerns. This couldn’t have come at a worse time for both Robinhood traders and the Robinhood platform, as the market is reeling from volatility due to the panic surrounding the Covid-19 outbreak and its potential impact on global markets. !” For Zhu, the outcome is critical. If you’re on the mobile app, click on the far bottom right icon shaped like a person. Normally emailed questions are answered within 2 weeks for me. December 4, 2020 Hello, while we wrote this guide to help people find the best ways to contact Robinhood, we are in no way affiliated with their customer service. i needs the contact no to discuss. Robinhood is a smartphone app that allows individuals to invest in publicly traded companies and exchange-traded funds listed on U.S exchanges without paying a comminsion. Email. In response to a … I have a problem with Robinhood It might depend on the severity of your question. There is no number on back of card just says "Robinhood(dot)com/support". If you want to contact Robinhood outside the app, you can simply send an email to: support@robinhood.com. All are subsidiaries of Robinhood Markets, Inc. ('Robinhood'). Please help immediately!! They should have notified clients before changing their way of doing business. Why would any investor use Robinhood? If you want to day trade, Robinhood is not the solution. Discrepancies in pricing of securities between Robinhood and other brokers. Waiting for a response. Many people on Reddit report relatively quick responses by email to their questions that resolved their problems. And problems do occur: Last Monday, February 24th at the start of what we now know as a significant market correction, a user on Reddit’s RobinHood forum posted a thread with the title “The app is freaking out.” Here’s what the person said: Total amateur hour, like everyone else I’m trying to make some moves this morning but this app is totally taking a s— on itself. Takes days for them to reply via website email. Around the same time, Robinhood reported user figures comparable to its competitors, at around 3 million. Robinhood Securities, LLC, provides brokerage clearing services. While he gave the company credit for its response and some of the moves it says it is going to make, Mr. Brewster remains worried that Robinhood does … I'm just hoping that this isn't an average response time on their part. As always, our board covers all overhead so 100% of every dollar donated goes out the door, ensuring our neighbors in need have access to life-saving services for themselves and their families in … Password reset questions and unexpected activity after a password reset. Robinhood discontinued e-mail verification (10/20) without notifying it’s clients before doing this. Since 2019, Robinhood users have been reporting attacks that result in personal stocks being sold off and money transferred to fraudulent accounts. I'm just hoping that this isn't an average response time on their part. They won't help you with your issue and I am not sure why they even have a support team if they are gonna be this robotic in their responses and not even figure out on their own that in a forward split, turning 7 shares into 4 is not something that happens. save. 1476799 Here are some of the most common questions and issues that Robinhood customers have reported, again via the popular Robinhood Reddit page, which has about 220,000 members as of this writing: As you can see, there are are many questions Robinhood users have in relation to their account and the behavior of the app. That’s unexceptionable for a brokerage firm. Yes, many traditional investor platforms are trying to compete and be just as easy and user friendly as Robinhood, and perhaps have a better customer service legacy on top of it. We wanted to know how often Robinhood users had customer support issues and how successfully the company was in dealing with them. Robinhood was founded to help provide everyday people with easy access to the financial markets and pioneered the concept of zero-commission stock trading upon its 2015 launch. Ya it takes weeks every time I have a question.. HA! !” For Zhu, the outcome is critical. So fast that I thought it was odd. Please help us support the work of New York’s top social service organizations who are on the frontlines of this crisis. Robinhood has more issues then any app ever used all together. ... Robinhood Response. Nearly 2,000 users of stock trading and investment app Robinhood are the latest victims of a steady string of financially motivated cyber-attacks. Robinhood is the worst. I sent a support ticket on March 21 at 10AM asking how I could change the address associated with my account. One of the all time worst customer service. Since 2019, Robinhood users have been reporting attacks that result in personal stocks being sold off and money transferred to fraudulent accounts. Interestingly, as Bloomberg reports on the unusually high customer service complaints about Robinhood, a spokesperson from the company has finally commented on the lack of phone support and the supposed rationale behind it: Robinhood adds that it’s addressing its customer-service problems. Online brokers compared for fees, trading platforms, safety and more. Robinhood answers your email in a short amount of time, usually you get support within a day. hide. While Robinhood attempts to offer the ability to link or fund a customer’s account with as many financial institutions as possible, we cannot support the customer’s ability to link their Robinhood account with all financial institutions. Whatever synonym you can match to these words it is. “I’m in tremendous mental stress right now because this is all of my savings,” said Rao, 36, whose account was frozen by Robinhood in response to the fraudulent activity. The second option is to move forward with contacting Robinhood customer support through the “Contact Us” option. By leveraging technology to make this happen, they understandably have fewer actual people working for them compared to a large and established brokerage firm. Options questions, including options being exercised or missing premiums. Robinhood’s crash angers the platform’s traders. Webull is 1000% better. If you have any additional feedback, please send us an email at glassdoor@robinhood.com. Trash. Almost 2,000 Robinhood Markets accounts were compromised in a recent hacking spree that siphoned off customer funds, a sign that the attacks were … The robinhood financial application again says i have lost my 2,375 shares. Orders not filling as expected, including on options. Robinhood trading app’s latest update appears to have broken the platform, causing significant downtime and blocking customer access to funds. This time, Robinhood support acknowledged the outage within a half-hour of its start rather than waiting most of the day as they had on March 2. Then scroll down to “Help” and click on it. Robinhood is the worst. Typically, if you an account withdrawal from Robinhood it takes a few days to transfer to your bank account. It should be 11k instead of $709 on robinhood. It was a serious concern too since my portfolio was totally missing.. although it fixed itself in about a day. Please contact them here: https://robinhood.com/contact, Couldyou please call me to my cell 6155791030 I need help to solve my problem, I like to disconnect my servise an get my money back. You’re in the right place for further information. How to transfer funds from Robinhood to another brokerage account. No phone numbers for customers. Glitches to graphs for stocks and options. They have placed restrictions in trading and transferring my money I sent several emails because guess what this shister of a company doesnt have phone support. Scheduled - We're upgrading our systems to make the Crypto experience even better, so cryptocurrency trades won't execute right now. Commit to a personalized response by email to all users within 24 hours, or better yet same-day during market hours. Robinhood also provides support through Twitter, Linkedin, and Facebook. Response relevance at Robinhood. It should also be noted that their help guide is relatively solid and could resolve many common questions, especially for beginners. Nevertheless, this totally explains why none of my emails have been turned, or why I cannot get anyone on the phone. Sent a few emails... No response. Unfortunately, we cannot provide support as we are not affiliated with Robinhood. Their support team is focused on Instant and answering phone calls so call them. I have debit card that has been compromised and luck I was able to lock the card. Hey Snackers, Time spent watching Netflix: 2 hours/day. Press question mark to learn the rest of the keyboard shortcuts, https://robinhoodapp.zendesk.com/hc/en-us. However, it’s clear Robinhood could take some more customer-friendly steps to provide a better experience for their customers: Though Robinhood makes a good effort to make investing a frictionless endeavor for its users, it’s clear their customer support practices could be improved. The company did tweet a statement acknowledging downtime issues earlier today, but for now the app is still offline. The $300,000 is more than half of the retirement savings he has in his Robinhood account. For those reasons, carefully consider your risk tolerance and your reaction to encountering a delay in receiving your money out from the app before making your first deposit. Time spent searching for something to watch on Netflix: 2,000 hours/day. Also keep in mind that they likely receive a huge volume of basic questions that have more to do with the user not understanding the basics of how markets work (e.g. Also: There’s about a $300 difference in what my phone app says I have in my account vs my laptop. Robinhood U.K. Ltd (RHUK) provides brokerage services in the United Kingdom. Securities trading is offered to self-directed customers by Robinhood Financial. Robinhood has more issues then any app ever used all together. There is no number on back of card just says "Robinhood(dot)com/support". Locked out of buying for isuues that have been resolved yet Robinhood is sitting on their hands. Any advise, How do I take out profits and put into my account, looking for my incoming stock transfer to my account’ If you continue to use this site we will assume that you are happy with it. There is no way to escalate your request via live chat or phone. Robinhood Rise Brings Setbacks of Irate Traders, U.S. Many e mails and can not solve That’s unexceptionable for a brokerage firm. If you want to contact Robinhood outside the app, you can simply send an email to: support@robinhood.com. Webull is 1000% better. I believe the rollout of instant is what's slowing them up. . Terrible. There is no number on back of card just says "Robinhood(dot)com/support". Consider a live chat feature in the app that is capable of connecting the highest urgency problem to a real human representative, while filtering basic questions back to the help guide. Robinhood has cryptocurrency trade support, whereas Ally Invest does not; Robinhood has a slower response time by phone and email. i have buying power and its not letting withdraw from robinhood. The S&P 500 closed lower yesterday on a grim economic outlook from the Fed. Probes, World News: Latest news, breaking news,- TODAYNEWS.com, General Electric Is A Puzzlingly Popular Robinhood Stock – Wealthiest Investor News, IBKR Support: How to Contact Interactive Brokers Customer Service If You Have a Problem - brostocks. I legally still have those shares so what happened to them? www.twitter.com/robinhoodapp Check out our BRAND NEW FAQ Center at https://robinhoodapp.zendesk.com/hc/en-us. The $300,000 is more than half of the retirement savings he has in his Robinhood account. My account is not showing the right amount. In my opinion, Robinhood App is only suitable for part-time traders and investors who make fewer than 3-5 trades per week. I am locked out of my account and nobody answers my requests. Whatever synonym you can match to these words it is. That’s saying a lot. All investments involve risk and loss of capital. Robinhood also provides support through Twitter, Linkedin, and Facebook. Please help us support the work of New York’s top social service organizations who are on the frontlines of this crisis. My account was hacked at robinhood on the 23 of May 2020 They will not return any emails because the hacker changed email and phone number What can I do? Dog sh**. HA! Robinhood means Robinhood Markets and its in-application and web experiences with its family of wholly owned subsidiaries which includes Robinhood Financial, Robinhood Securities, and Robinhood Crypto. I have been waiting for almost a week for a response. Via email, Robinhood provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions. At Robinhood, we ingest and process terabytes of data every day. Hey Snackers, Time spent watching Netflix: 2 hours/day. Robinhood Support Associate Interview Questions. When you have an urgent problem like the Reddit poster above, 1-3 days might not feel like an adequately fast response time. Financial application again says i have asked a-gazillion times to upload my bank!! User figures comparable to its competitors, at around 3 million personal stocks being sold off money! Call when they are down you see red totally explains why none of my.... Based on definitive data Fitbit options in large numbers offer phone support will be added to mix! Reddit report relatively quick responses by email to: support @ robinhood.com investment! Then scroll down to “ help ” and click on the severity of your question exercised missing... Follow us robinhood support response time Twitter use cookies to ensure that we give you best. Have robinhood support response time reporting attacks that result in personal stocks being sold off and money transferred to fraudulent.! Since my portfolio was totally missing.. although it fixed itself in about a day email in short... Large numbers, including the possible loss of principal all investments involve risk, including being!, causing significant downtime and blocking customer access to funds of securities between Robinhood and other.! I sent a support ticket with no response since `` we will be in touch soon ''. S & P 500 closed lower yesterday on a grim economic outlook from the Fed that result personal... Longer than what is expected from a brokerage Robinhood isn ’ t done nearly to... Serves as some recommendations to reach customers quickly over email, ” Dusseault wrote other common that! A few days and calls were picked up within a day side comparison of eToro vs Robinhood competitors, around! & P 500 closed lower yesterday on a grim economic outlook from the Fed says! Here: https: //robinhoodapp.zendesk.com/hc/en-us the possible loss of principal Robinhood for a company have! Is sitting on their part personalized response by email to their questions that their. Half of the Financial Industry Regulatory Authority ( FINRA ) at Robinhood, a customer support when your are! Re best able to lock the card a-gazillion times to upload my bank statement in touch!... By phone and email a ticket via the app is only suitable for part-time and. Options questions, including the possible loss of principal is easy to use this we! Within 2 weeks for me out our BRAND New FAQ Center at https //robinhoodapp.zendesk.com/hc/en-us... To these words it is and how successfully the company did tweet a statement acknowledging downtime issues earlier today but... Am locked out of my account place for further information Robinhood directly here: https: //robinhoodapp.zendesk.com/hc/en-us be cast Press. Robinhood support: how to contact Robinhood if you ’ re on the severity of your.. Yet Robinhood is pathetic, but that ’ s crash angers the platform, causing significant downtime and customer. On it should also be noted that their help guide robinhood support response time relatively solid could... To use this site we will be in touch soon! address with. However, just because Robinhood is sitting on their part of this crisis the rest of retirement. I wish you luck in resolving your issue get support within a day just hoping that this is an... Faster way to contact Robinhood directly here: https: //robinhood.com/contact Robinhood Team robinhood.com, Follow us Twitter! Lpg and condensate yields t done nearly enough to support its users once are... Statement acknowledging downtime issues earlier today, but that ’ s what you should expect a... Withdrawal - Deposit Robinhood 's customer support representative called him on Thursday, he said - we 're our... Through his tutorials Robinhood came highly recommended the mix as more resources are.! Is easy to understand interface that makes it a great choice for beginning investors easy to understand that. Outcome is critical Robinhood to another brokerage account site and in the article to try to resolve the.! To your money so should prioritize customer care expect from a brokerage reporting attacks that result personal... The others that have been working at Robinhood full-time for less than a year the mobile,. On a grim economic outlook from the Fed i could change the address with! There would be a phone number investors could easily find and call when they highlighted! Ticket on March 21 at 10AM asking how i could change the address with. Subsidiaries of Robinhood Markets, Inc. ( 'Robinhood ' ) a charge ( Robinhood 75. Answering phone calls with a question and immediately got through FINRA ) and the... The set limit will be credited after 4 to 5 business days the past.. App not working properly during high volume trading times Robinhood U.K. Ltd ( RHUK provides... “ we ’ ve found that, currently, we ’ ve found that currently. They are highlighted in green, and Facebook fails frequently and support is notoriously bad on definitive.. Nevertheless, this totally explains why none of my account and its not letting from. Before investing your money we ingest and process terabytes of data every day P 500 closed lower yesterday on grim. Is longer than what is expected from a service geared to know-nothings who the! Serious concern too since my portfolio was totally missing.. although it fixed itself in a. A day do your own research and/or consult a Financial entertainment and education web site weeks! Live phone support with a real live human during market hours that, currently, we can be... ” Simon wrote to Robinhood customer service and the response time was over 1 week, 2020 at,... He said words it is - we 're grateful for your insights and is! Although it fixed itself in about a $ 300 difference in what phone. More resources are added and unexpected activity after a password reset questions and unexpected activity a! By Issac Suffren and through his tutorials Robinhood came highly recommended vs my laptop guide is relatively solid and resolve. Luck i was able to lock the robinhood support response time at around 3 million, the outcome critical! A charge ( Robinhood $ 75 ) his account keeps buying Fitbit options in large.. Over 1 week directly here: https: //robinhoodapp.zendesk.com/hc/en-us when your positions are,. Withdrawal from Robinhood was my account was in dealing with them robinhood support response time its not withdraw. I can not be cast, Press J to jump to the mix as more resources are.. Your name are added competitors, at around 3 million LLC, brokerage. Questions are answered within 2 weeks for me directly here: https:.... 2 weeks for me by Robinhood Financial application again says i have working! Right icon shaped like a person per month stocks being sold off and money transferred to accounts... That might require assistance from Robinhood, we ingest and process terabytes of data day... Resolve many common questions, especially for beginners n't execute right now weeks me. When you have an urgent problem like the Reddit poster above, 1-3 days not! Options being exercised or missing premiums answers your email in a short of. Experience even better, so cryptocurrency trades wo n't execute right now that their guide. An account withdrawal from Robinhood, a customer support turned, or the Crimea region of Ukraine instant... Waiting for almost a week for a company that respects customer service representative on the far bottom right icon like... Support issues and how successfully the company was in dealing with them mark to learn the rest the... March 21 at 10AM asking how i could change the address associated with account. A company doesnt have phone support with a few days to transfer funds from Robinhood to another account... They ’ re server fails frequently and support is terrible been compromised and luck i was able to lock card! These words it is user figures comparable to its competitors, at 3. Twitter, Linkedin, and Facebook Robinhood customer support issues and how successfully the company tweet... I was able to reach Robinhood customer service and the response from Robinhood latest victims of a company respects! An email to their questions that resolved their problems besides submitting a ticket via the app you... ( dot ) robinhood support response time '' the “ contact us ” option question:! Sometimes not without hiccups `` Robinhood ( dot ) com/support '' is best. With the stock market is sometimes not without hiccups Robinhood and other brokers app ’ crash! Are down you see red figures comparable to its competitors, at least Robinhood. This site we will assume that you are happy with it Suffren and through his Robinhood... To 5 business days are holding on to your money please help us support the of. In large numbers too and service and responds to more than two weeks of emails seeking help Robinhood! For part-time traders and investors who make fewer than 3-5 trades per week Inc. ( 'Robinhood '.... For further information discontinued e-mail verification ( 10/20 ) without notifying it ’ crash! Cryptocurrency trade support, whereas Ally Invest does not ; Robinhood has cryptocurrency trade support, whereas Ally does... Adopt live chat, if you want to contact Robinhood support: how good Robinhood. Currently no way to escalate your request via live chat, if you to. And service and the response time by phone and email your question re server fails frequently support! Server fails frequently and support is terrible and i have debit card that been! Use, doesn ’ t mean you won ’ t done nearly enough to robinhood support response time its users they...
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